Sales Chat Specialist

Job description

AJ Madison prides itself on its innovative and knowledgeable staff. Our team members are not just sales associates; they are passionate chefs, laundry enthusiasts, and design aficionados. Our mission is to leverage the unique talents and passions of our employees to inspire, delight, and enrich the lives of each of our customers. Through the usage of the latest technology, product knowledge and passion for the industry, we at AJ Madison have been successful at providing the best experience possible for each of our customers. If you have a passion and curiosity for what is possible and enjoy people, we invite you to join us on our mission.

The Chat Sales Specialist has the primary responsibility to provide an exceptional first impression on behalf of our customers by quickly answering online chat requests from customers. You will provide extensive knowledge about specific products, and identify customers wants and needs. All communication with consumers takes place via our web-based live chat. Our Chat Specialists need to think quickly and provide a personalized experience for each consumer based on their wants and needs. Therefore, the ability to multi-task, improvise, and type quickly is a must. Chat Specialists are also responsible for working in teams to meet individual and company benchmarks.


  • Previous retail experience is required; luxury retail experience is strongly preferred
  • Must be able to type 45 WPM
  • Must be experienced at navigating website pages and quickly identifying information
  • Must have effective written and oral communication skills
  • Ability to multi-task and prioritize quickly
  • Detail oriented and customer-focused
  • Possess critical thinking skills
  • Adaptable
  • Career oriented and professional