Customer Service Specialist

AJ Madison, a leading Appliance retailer, is looking for a seasoned Customer Service Specialist Representative to support our existing and growing clientele. The Customer Service Specialist will liaise cross-departmentally to provide critical, strategic support services to our sales staff throughout the lifecycle of our customer’s appliance purchasing experience

Responsibilities include, and are not limited to:

•Support and provide immaculate service to customers in person

•Provide timely and accurate information to customer inquiries in a fast-paced environment

•Build rapport with customers and engage with them in an inviting, friendly, and professional manner

•Process customer orders and changes, according to corresponding policies and procedures

•Complete precise data entry

•Escalate unresolved issues in a timely manner, following policies and procedures

•Research required information using all available resources to satisfy customer inquiries

•Maintain a dynamic knowledge of all company procedures and policies

Qualifications:

•A minimum of 4 years’ experience working in a customer service role

•Superb communication skills, written and verbal

•Must have excellent email demeanor, exuding confidence with a clear, inviting, and professional tone

•Excellent computer skills and comfort in navigating multiple systems, proficiency in Microsoft Office

•Excellent time management skills

•Must be able to prioritize tasks efficiently with minimum direction

•Detail and customer service centric

• Sundays coverage is required twice a month