Builder Operations Coordinator

About AJ Madison

AJ Madison is a leading retailer of home and kitchen appliances, serving homeowners, builders, developers, and designers nationwide. We are committed to exceptional customer service and reliable delivery and installation solutions.

Position Overview

We are seeking a highly organized, detail-oriented Builder Operations Coordinator to support day-to-day builder projects from our New Jersey warehouse. This position coordinates deliveries, installations, project tracking, documentation, and communication among internal departments, clients, and delivery partners. The ideal candidate is proactive and comfortable managing multiple priorities in a fast-paced environment.

Key Responsibilities

Project Coordination & Tracking

• Maintain and update project tracking spreadsheets, job matrices, and internal systems.

• Monitor project timelines, delivery schedules, installation progress, and outstanding tasks.

• Support Project Managers with deliveries, installations, follow-up appointments, and milestone updates.

Delivery & Installation Support

• Coordinate with warehouse teams, delivery carriers, and installation partners on scheduling and job readiness.

• Confirm delivery details and installation requirements with customers and job sites.

• Track delays, shortages, damages, and installation issues; arrange return visits and punch list work.

Documentation & Administrative Support

• Collect and organize proof of delivery (POD), bills of lading (BOL), installation photos, and related records.

• Maintain accurate project files and track returns, damaged or missing products, and return authorizations (RAs).

Communication & Issue Resolution

• Provide routine delivery and installation updates to clients and internal stakeholders.

• Collaborate with Project Managers, Customer Service, Purchasing, Sales, and Warehouse Operations.

• Escalate complex concerns, significant delays, and cost-related issues to management.

  Invoice & Cost Tracking Support

• Review carrier invoices and supporting documents for accuracy.

• Track revisits, reschedules, and additional service charges.

• Help prepare change-order documentation and flag unexpected costs or billing discrepancies.

Qualifications

• 3+ years in operations coordination, logistics, project administration, customer service, or a related field.

• Warehouse, appliance delivery, construction, or installation coordination experience preferred.

• Excellent organization, follow-through, communication, and problem-solving skills.

• Proficiency in Microsoft Excel, Outlook, and other Office tools; Procore experience is a plus.

• Ability to prioritize multiple projects and work independently with cross-functional teams.

Work Location & Schedule

• Full-time, on-site at AJ Madison’s Cranbury, New Jersey warehouse. Monday through Friday, with hours determined by operational needs.

What We’re Looking For

A dependable, resourceful coordinator who takes ownership of follow-ups, maintains accurate records, communicates clearly, and anticipates issues before they affect schedules or customer satisfaction.